Have Your Say survey 2025
25 August 2026
The South Australian Employment Tribunal (SAET) conducted its second Have Your Say Survey in 2025.
The Survey is designed to measure and understand the satisfaction of SAET users, and their overall experience based on key values of timeliness, fair treatment, accessibility, understanding, and respect. Consistent with the 2024 survey, legal and other representatives were not included.
Survey results
Overall, most survey participants continue to have a positive experience in SAET.
Overall participant results
| 2025 | 2024 | Survey Question |
| 81% | 80% | Agreed that SAET staff and members listened to me and treated me with respect |
| 78% | 84% | Agreed that SAET conferences/hearings took place on time and in an efficient manner |
| 69% | 81% | Agreed that SAET correspondence and orders were easy to understand and contained all the information needed |
| 66% | 64% | Agreed that the way SAET handled their case was fair |
| 64% | 69% | Agreed that the SAET website was easy to understand and use |
| 62% | 68% | Agreed that SAET forms were easy to understand and complete |
| 64% | 69% | Overall, I was satisfied with my experience in SAET |
In the 2025 lowest scoring areas overall, more self-represented workers than employers agreed that the way SAET handled their case was fair, and that correspondence and orders were easy to understand. More self-represented employers than workers were satisfied with SAET’s website and forms.
Self-represented worker and employer results
| Survey Question | Worker | Employer |
| SAET correspondence and orders were easy to understand and contained all the information needed | 74% | 66% |
| The way SAET handled my case was fair | 66% | 56% |
| The SAET website was easy to understand and use | 62% | 70% |
| SAET forms were easy to understand and complete | 62% | 65% |
Participants comments
Selected comments from participants about what they liked about their experience with SAET:
- SAET and their staff were extremely helpful in trying to resolve my matter even when the other party was being difficult. I wasn’t happy with my settlement but was very happy with SAET’s handling of it.
- I felt like the case was taken serious (sic) and I was treated fairly and was respected.
- Thank you for the opportunity to provide feedback. Overall, my experience was professional and the process was handled in a structured and respectful manner. I appreciate the opportunity to be heard.
Selected comments about what SAET could have done to improve participants experience:
- Make the website as easy as possible to follow and provide information for people with limited understanding to understand the process and steps of the work cover process to reduce anxiety and depression in workers going through a challenging time.
- The process was confusing and took quite some time with several adjournments. The result was not in our best interests
- SAET conciliation more often than not in my experience is drawn out unnecessarily. When matters escalate beyond conciliation a number of tribunal members appear very biased toward to the employee. There is a lack of balance in the management of matters
Future surveys
Whilst SAET has achieved an overall positive result from the 2025 survey, there remain opportunities for improvement. The Have Your Say survey will continue in 2026.