Feedback and complaints
SAET values the feedback that complaints and compliments provide. We use relevant information from the feedback we receive to improve our service.
You can provide feedback about:
- the conduct or quality of the service provided by our staff, Commissioners or Presidential Members
- our processes or procedures
- our services
Complaints about the conduct of a judicial officer may be made to the Judicial Conduct Commissioner. SAET Presidential Members are judicial officers (Commissioners are not judicial officers).
We cannot respond to complaints or feedback about:
- a decision or order made by a Commissioner or Presidential Member
- errors or mistakes in decisions, or other legal grounds
- matters that are outside our responsibilities, such as legal representation, government policy or legislation
Decisions and orders of the Tribunal
We cannot address complaints about the outcome of a hearing or SAET decision, or whether you have the right to an administrative review, appeal or other form of legal redress.
If you are unhappy with the outcome of your case, or believe the judgement or decision was wrong, you may be able to apply to have the decision reviewed or make an appeal. You should seek legal advice in these circumstances immediately. The Law Society of South Australia offers a low cost legal advice service and legal referral service. The Legal Services Commission of South Australia provides a free legal advice service.
How to make a complaint or provide feedback
You can provide feedback to SAET:
- using our online feedback form
- by email – saet@sa.gov.au
- by phone – 8207 0999
- in person – at SAET
- by post – PO Box 3636, Rundle Mall, SA, 5000
We will acknowledge complaints with 3 working days and aim to respond within 30 business days of receipt.