Updates to SAET’s Service Charter & Feedback and Complaints web pages

12 July 2023

SAET has updated the Service charter and Feedback and complaints pages on its website.

Service charter

In the context of SAET’s legislated objectives, the Service charter outlines:

• Our Service Commitment
• What you can expect of us
• What SAET staff cannot do

Feedback and complaints

SAET values the feedback that complaints and compliments provide. We use relevant information from the feedback we receive to improve our service.

The updated Feedback and complaints page outlines:

• What you can provide feedback on
• Our guiding principles for managing complaints
• Complaints and feedback that we cannot respond to
• How you can make a complaint or provide feedback